Calls will be answered and dealt with by the receptionist as quickly as possible during working hours. Also, the doctor and nurse are happy to take telephone calls at the end of their surgeries, or you can leave a message with the receptionist and the doctor or nurse will call you back when they are free.
Your responsibilities to us are:
- To be patient and keep calls as brief as possible.
- To avoid calling at peak times (8.30 to 11.00am) for non-urgent matters.
- Wherever possible, to call after 4pm for non-urgent matters.
- Not to ask for repeat prescriptions by telephone except in cases of severe incapacity.