NHS 111 – Telephone: 111


This is a free, telephone-based, Government-funded service independent from the surgery. You can obtain advice on a wide variety of problems, but the person you are speaking to will not have access to your medical records, so be prepared to supply this information if requested to do so.

NHS 111 is a service to help people access urgent local health services when they need them. Calls are free and answered by trained advisers who assess symptoms, give advice, arrange for patients to speak directly to a health professional if they need to, or send an ambulance if needed.

NHS 111 is for patients who:

  • Need medical help fast but it’s not a 999 emergency
  • Think they need to go to A&E or need another NHS urgent care service
  • Don’t know who to call or don’t have a GP
  • Don’t have a dentist – people who dial 111 and will be given the numbers of local dentists.