Repeat Ordering

You can make requests for repeat prescriptions in writing, in person, online on our website by completing the provided form, or by registering for the Patient Access app on your mobile phone (you will need to bring ID to Reception so we can give you the registration details you need). We need two working days to process your request. Please remember to always check that your prescription is correct before you leave the Chemist’s premises, otherwise mistakes cannot be rectified.

Your responsibilities to us are:

  • Not to telephone us with requests, except in cases of severe incapacity.
  • To use the computerised slip attached to your prescription for re-ordering, and only tick the items you require.
  • Alternatively, if ordering online, to fill in all the information we ask for so that your request is clear.
  • To recognise that, on occasions, you may be asked to attend for review with the doctor or nurse before your prescription is issued.